NAIPO Relax Lounge Classic Massage

Note: We strongly recommend reading our short online guide on how to use it in advance: naipo.de/pages/naipo-relax-lounge-guide.
This guide helps you make the most of your time in the lounge and maximize your experience. Please forward this link to all other users if necessary.

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IMPORTANT: Usage Information & Disclaimer

Important Note:

By entering the lounge, using a NAIPO chair, or booking via our website, you expressly agree to the following terms of use.

1. General Information on Use

Our massage chairs use AI-powered sensors to automatically adjust massage functions. This involves processing body-related information (e.g., seating position, body height) exclusively temporarily during use – no storage or transfer takes place.

The application is solely for general well-being and does not constitute a medical or therapeutic measure. It is used at your own risk.

NAIPO makes no assurance or guarantee regarding individual effects or subjectively expected results. Subjective perceptions or sensations (e.g., "the massage was too strong") do not constitute claims. Use does not replace medical advice. A plausibility check of individual suitability is not performed.

2. Health Information

Persons with health restrictions are explicitly advised to seek medical advice before use, especially in cases of:

Cardiovascular diseases

Pregnancy

Implanted medical devices (e.g., pacemakers, neurostimulators)

Recent surgeries

Acute back or disc problems

Neurological diseases or nerve irritations

In the event of health problems during or after use, no on-site medical care will be provided. Liability for failure to render assistance is excluded, unless caused by gross negligence or intent on the part of NAIPO.

3. Responsibility and Conduct

Please follow all safety and usage instructions on site. Use is exclusively for its intended purpose and at your own risk.

The following behaviors are prohibited:

Improper or inappropriate use of the devices

Willful soiling or damage

Disturbances, noise, or harassment of other guests

Bringing and consuming alcohol, narcotics, or food

Unauthorized accompanying persons

For hygienic reasons, bringing food and drinks is not permitted. The operator exercises house rules and may exclude guests from entry or further use in case of violations. In this case, there is no right to a refund.

The booking guest is fully liable for damages or rule violations by accompanying third parties.

4. Hygiene & Cleaning

For an optimal relaxation experience, we recommend arriving freshly showered and in clean, comfortable clothing.

In case of willful or significant soiling (e.g., spilled drinks, bodily fluids, etc.), we reserve the right to charge the following fees:

Flat-rate cleaning fee: from €49, up to €89 depending on the effort

Repair or restoration costs: minimum €150

Further claims for damages remain reserved

5. Use of Smart TVs

The Smart TVs installed in our Relax Lounges are exclusively for displaying internal company content (e.g., introductory video, safety instructions, product information).

Use for private or entertainment purposes – especially logging into streaming services (Netflix, Prime Video, YouTube etc.) – is not part of the offer.

Should guests nevertheless be technically able to access them, the following applies:

Use is exclusively at your own risk

NAIPO is not liable for data loss, misuse, or unintentional storage of login data

Guests must log out of accounts themselves and not save any sensitive data

No technical or medical monitoring of use takes place.

6. Booking, Cancellation & Rebooking

Rebooking or cancellation is possible up to 24 hours before the booked appointment. In case of cancellation, a non-refundable voucher for the full booking value will be issued. This is valid for 3 years from December 31st of the year of issue.

From 24 hours before the appointment, rebooking or refund is no longer possible.

A statutory right of withdrawal does not exist according to § 312g Abs. 2 Nr. 9 BGB. By booking, you expressly confirm that you waive a right of withdrawal.

7. Force Majeure & Technical Failures

In cases of force majeure, official orders, technical defects, short-term business closures, or other circumstances for which NAIPO is not responsible, there is no right to a refund.

In these cases, a rebooking or issuance of a voucher will occur.

8. Booking for Third Parties

Bookings on behalf of third parties are only permitted if all affected persons have previously taken note of these terms. The booking guest is liable for compliance with all regulations by these persons.

9. Language & Translation

The terms of use are available exclusively in German.

Guests who are not proficient in the language are obliged to obtain a translation themselves. Use in this case is at your own risk.

10. Priority of the Written Version

Only the written published version of these terms of use applies.

Verbal agreements or promises – even by staff – are non-binding.

11. Consumer Dispute Resolution (§ 36 VSBG)

NAIPO is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Severability Clause

Should a provision of these terms of use be wholly or partially ineffective, the validity of the remaining provisions shall remain unaffected.

Instead of the ineffective regulation, a regulation that comes closest to the economic purpose shall apply.

13. Consent & Assumption of Risk

By booking and/or entering the lounge, you legally acknowledge all the above-mentioned information.

14. House Rules

The operator exercises unrestricted house rules. Guests may be denied access or further use of the Relax Lounge at any time without stating reasons – especially in cases of violations of these terms of use, inappropriate behavior, or for safety reasons. In such cases, there is no right to a refund.

15. No Availability Guarantee

There is no right to the constant availability of the lounge, individual functional areas, or specific devices (e.g., a specific model of a massage chair). In case of technical failures or short-term restrictions, there is no right to a refund. In such cases – at the discretion of the operator – a rebooking or issuance of a voucher will occur.

16. Personal Items / Liability

The operator assumes no liability for loss, theft, or damage to personal items – especially valuables, mobile phones, or clothing – unless the damage was caused intentionally or by gross negligence by NAIPO or its staff. Guests are responsible for their personal belongings.

17. Video Surveillance

To ensure security and prevent misuse, the entrance area may be video-monitored. Processing is carried out in accordance with Art. 6 Para. 1 lit. f GDPR (legitimate interest). A corresponding notice is posted at the entrance area. The recordings are not passed on to third parties and are deleted according to legal requirements.

Use is entirely at your own risk.

Further information can be found in our Privacy Policy and our Terms of Use.