Relax Lounge · HafenCity
Dein Guide für die Relax Lounge
…sparst du durchschnittlich beim ersten Termin – inklusive Tipps, die auch für erfahrene Besucher noch neu sind – wenn du den folgenden Guide liest.
Wichtig: Die Nutzungsbedingungen gelten für alle Lounge-Buchungen.
Light oder Lounge? Der Unterschied.
Relax Lounge Light (Open Space)
Der offene Bereich mit mehreren Massagesesseln nebeneinander – ideal für spontane Entspannungsmomente. Hier kannst du verschiedene Modelle aus der Base-, Compact- oder Pro-Serie ausprobieren.
Relax Lounge (volle Privatsphäre)
Ein geschlossener Raum für ungestörte Tiefenentspannung. Ausgestattet mit einem unserer Flagship-Modelle aus der Pro- oder Pro-Max-Serie – dem NAIPO Model L (3rd Gen.) mit 4D-KI-Technologie, Zero-Gravity-Funktion und präziser Ganzkörpermassage.
In Kürze: Lounge Light = offen & spontan · Relax Lounge = privat & High-End-Erlebnis.
Übrigens: Die Relax Lounge gibt es auch zum Verschenken — Geschenkgutscheine ansehen.
Relax Lounge Introduction
Process in the Relax Lounge
Please read this guide carefully and share it with the other guests in your booking.
Please read this guide in advance and share it with your fellow guests. This way, you'll save time on site and have a more relaxed start. At the end, you'll find helpful answers to frequently asked questions and great customization options.
Please read this guide in advance and share it with your fellow guests. This way, you'll save time on site and have a more relaxed start. At the end, you'll find helpful answers to frequently asked questions and great customization options.
Directions
Unfortunately, the parking situation in HafenCity remains suboptimal. We recommend ideally traveling by U4 subway to the Überseequartier station, as the NAIPO Store is directly at the exit. Alternatively, parking is available in nearby parking garages (e.g., Westfield).
Check-in at the counter
Register directly at the counter for your appointment. Important: After your appointment, you'll receive a bonus card with really great benefits.
Choose flavor
Once you are here, choose your individual fragrance experience from our selection of six high-quality essential oils. If you have already selected your aroma online, it will be prepared for you.
Order a drink
Order your desired drink directly at the counter – whether it's soft drinks, tea, coffee specialties, or a refreshing wellness shake. Alternatively, you can have drinks brought to you in the lounge at any time at the touch of a button.
It's starting
We will accompany you to your room. Before entering, please remove your shoes and take them with you into the room to place them on the designated shelf. You can also hang your jacket on the coat rack there.
We strongly recommend removing jewelry such as rings, bracelets, and your watch, and emptying your pockets, to ensure maximum comfort and an undisturbed massage.
Once you have stored everything, take a seat in the massage chair. If you haven't already watched the NAIPO Basics video, it will now be played if needed, so you are well prepared.
Your room listens to you
In addition to the tablet on the massage chair, each room has a second room tablet. This allows you to control your room yourself: change the lighting, turn on the air conditioning, order drinks – and you are directly connected to our reception team at any time via chat, without leaving your chair. You will also find information about your chair there: which model you are currently experiencing and what it can do.
Start massage program
Choose your favorite program from over 10 automatic massage programs and relax completely. Alternatively, you can customize your massage and control it exactly as you wish. Enjoy your favorite movies and series or immerse yourself in your music with our high-quality Atmos sound system.
Important!
If the initial settings don't quite fit your body, it can affect your relaxation experience. However, our massage chair can be easily adjusted to almost any body shape. Just press the "Call" button if you need help – our team will be happy to assist you and set everything up perfectly for you.
After your appointment
After your appointment, take a seat in our café area and enjoy delicious drinks in a relaxed atmosphere – the perfect end to your visit.
Für deinen Termin
Dein Leitfaden für den NAIPO Model L
Lies dies vor deinem Termin, dann startest du entspannter und nutzt den Sessel wie ein Profi.
Quick Start in zwei Minuten
- Sitz bequem anpassen: Schultern an die Lehne, Füsse mittig auf die Fusszone stellen.
- Die Rückenpolster lassen sich individuell anpassen. Lege sie etwas um oder forme sie, damit sie genau deine Druckpunkte entlasten. Eine kleine Decke funktioniert ebenfalls, um feine Unterschiede auszugleichen.
- Starte ein Automatikprogramm über das Tablet – ideal zuerst etwas Sanftes wie Entspannung oder Schlafhilfe.
- Der Sessel führt zu Beginn einen Körperscan durch, der deine Position erfasst. Warte, bis der Scan abgeschlossen ist, bevor du dich bewegst.
Tipp: Wenn etwas drückt – Pause, Lehne leicht aufrichten, Intensität reduzieren, dann weiter. Immer warten, bis der Sessel vollständig in die Ausgangsposition zurückgefahren ist, bevor du aufstehst.
Automatik und Manuell – so nutzt du beides clever
Automatik
Vorgefertigte Programme für den ganzen Körper. Ideal zum Ankommen, um Stil und Intensität kennenzulernen.
- Tiefenentspannung: ruhig, gleichmässig, gut zum Runterfahren.
- Dehnung: sanfte Streckung, gut bei Steifheit nach langem Sitzen.
- Thai oder Intensiv: kräftiger, für erfahrene Nutzer.
Manuell
Du steuerst Zone, Technik und Intensität. Perfekt, wenn du bei der Automatik einen bestimmten Punkt gefunden hast, der verspannt ist.
- Zone wählen: Nacken, Schultern, Rücken oder Taille.
- Position feinjustieren: Rolle hoch oder runter, bis du den Punkt triffst.
- Technik wählen: Kneten, Klopfen, Shiatsu, Kombination.
- Intensität: langsam steigern – nur so stark, wie es angenehm ist.
- Kurz fokussieren: wenige Minuten genügen, sonst überreizt du die Stelle.
Pro-Tipp: Erst Automatik zum Aufwärmen, dann Manuell für die gezielte Entlastung. Besonders häufig ist das beim Nacken oder im Lendenbereich hilfreich.
Bedienung, Sleep-Modus & Neustart
- Tablet im Sleep-Modus? Einfach kurz anheben oder den Bildschirm leicht berühren, dann wird es wieder aktiv.
- Programm beendet? Kein Problem – der Sessel ist nicht aus, nur die Zeit ist abgelaufen. Starte einfach ein neues Programm oder wähle manuell weiter.
- Komplett ausgeschaltet? Power-Knopf kurz drücken, der Sessel fährt wieder hoch.
- Körperscan: läuft automatisch beim Start. Nicht bewegen, bis der Scan abgeschlossen ist.
- Nach der Sitzung: Immer warten, bis der Sessel vollständig in die Ausgangsposition zurückfährt, erst dann aufstehen.
Komfort, Sicherheit & Etikette
- Körpergrösse: der Sessel passt in der Regel für Personen von ca. 150–200 cm.
- Intensität: lieber sanft beginnen und dann steigern.
- Schmuck & Accessoires: vor der Nutzung ablegen, um Kratzer und Druckstellen zu vermeiden.
- Getränke: beiseite stellen, keine Flüssigkeiten auf dem Sitz.
- Wenn etwas klemmt: sofort stoppen, Position leicht ändern oder unser Team informieren.
Kurz geklärt
- Wie lange? Zehn bis fünfzehn Minuten reichen oft, danach kurze Pause.
- Wärmefunktion? Ideal für Rücken und Waden, bei Hitzegefühl einfach abstellen.
- Nach der Massage: langsam aufstehen, Schultern lockern, Wasser trinken.
Unsicher, welche Technik passt? Starte mit Entspannung oder Tiefenmassage und taste dich langsam heran.
Can I change the massage program?
You can change the massage program at any time. As soon as you select a program, the "Body Scan" starts to optimally adapt the massage to your body. After the scan is complete, you can change or restart the program at any time.
How long do the massage programs last?
You can choose a duration of 10, 20 or 30 minutes for each running program.
How do I know when my time is up?
Once your time is up, the ceiling light will turn red. If you don't notice the signal, our team will inform you in good time.
May I take my drink into the lounge?
Yes, you are welcome to place your drink on the designated table and enjoy it at any time. We offer a selection of soft drinks, coffee, tea, matcha latte, chai latte, and other specialties.
However, we kindly ask you not to consume drinks directly in the massage chair, as the reclined position could lead to spills.
May I eat in the lounge?
We offer small snacks that you can take into the lounge. Please be mindful of other guests and maintain cleanliness and hygiene, and do not leave any food remnants or crumbs on the armchairs.
What's behind the facial massage?
In our lounge, various massage glasses are available for you. These use a gentle air pressure massage to relax the eye area and temples. Additionally, you can activate a cooling or warming function as needed.
Don't want to miss your streaming experience during the massage? No problem! Our Eye Cloud Vision allows you to watch through the glasses despite the facial massage – so you can, for example, enjoy Netflix and relax at the same time.
What is the maximum height and weight?
Our massage chairs in the lounge are designed for a maximum height of 200 cm and a maximum body weight of 150 kg.
What is the minimum age for using the Relax Lounge?
We recommend a minimum age of 10 years, however, there is no universal answer as use depends on various factors such as body size.
The optimal body size is between 160 cm and 195 cm. For body sizes under 150 cm, there may be limitations in the massage functions.
Additionally:
- A supervising adult must be present during the booking.
- The lowest massage settings should be chosen to ensure pleasant and safe use.
Can I stand up during my booking?
Yes, you can pause your program and get up at any time. If you wish to stop the massage, simply press Stop. The massage chair will take approx. 15–20 seconds to return to its original position.
During this time, please remain seated in the chair and wait until it has fully reclined before getting up. Please note that the booking time will continue to run.
Can I use the Relax Lounge if I am pregnant?
We cannot issue a general recommendation for using our Relax Lounge during pregnancy. It is important to seek medical advice beforehand to ensure that a massage is safe for both you and your baby. You should only book a session in our Relax Lounge with the express consent of your doctor.
Is it possible to omit certain areas during the massage?
Yes, in our Manual Mode you can customize your massage. Here you have the option to specifically select or skip certain body areas, so that only the desired zones are massaged. If you need assistance with the settings, our on-site team will be happy to help you.
May I bring my baby or toddler into the lounge?
Our Relax Lounge is a place of peace and recuperation, especially for new parents. We recommend that you take this time for yourselves and, if possible, arrange childcare for your child.
If there's no other option, bringing your baby or toddler is generally allowed. However, please note that strollers are not permitted in the lounge for hygienic reasons and out of consideration for other guests. Instead, you should bring your child in an infant car seat or carrycot.
Furthermore, your child must remain under your supervision at all times. They are not permitted to move freely in the lounge, as they could get trapped or injured under a massage chair.
Thank you for your understanding.
May I take photos and videos?
Yes, please do! It's even explicitly encouraged. Share your relaxing moments in the Relax Lounge and feel free to tag us at @naipoofficial in your posts. 😊
How is the hygiene of the massage devices ensured?
All equipment and contact surfaces are cleaned and thoroughly disinfected after each use - for clean and safe use.
Is the lounge accessible to people with physical disabilities?
Our lounge is barrier-free. If you have special needs, please contact us in advance.
What clothing is recommended for using the lounge?
Comfortable clothing is ideal, but everyday wear is also fine. Please remove your shoes before use.
Can I charge my phone on site?
Yes, charging stations are available. Please feel free to ask our team about them.
Can I just drop in or do I need an appointment?
A spontaneous visit is generally possible, but we cannot guarantee it. Due to limited capacities, we recommend booking an appointment online.
What happens if I'm late or need to cancel?
Please let us know as early as possible. If you are late, your usage time may be shortened, but we always strive for flexibility. Even if the 24-hour cancellation period has already expired, we can usually reschedule your appointment without any complications.
Can the used massage chairs and massage devices be bought?
Yes, you can purchase the armchairs and equipment used in the lounge directly in our store or in our online shop.
Are there gift options or vouchers?
Yes! You can buy digital or physical gift vouchers from us – perfect for gifting relaxation.
How do I control the massage goggles?
For hygienic use, we provide you with a hygiene mask , which you put on before putting on the massage glasses.
The glasses are easy to use:
- Press and hold the single button for 3-4 seconds to activate the massage glasses. The air pressure massage will start automatically.
- Relaxing music plays by default. If you want to disable it, press the button twice quickly .
- To adjust the air pressure intensity, slide the knob down .
- To control the additional functions, such as heat and cool function, slide the button up :
This way you can customize your massage to your preferences!
One more question ?
Email us at relax@naipo.de
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Why NAIPO?
When making a purchase like this, trust is everything. Here, you can see transparently how NAIPO is rated on independent platforms and what stands behind the brand.
- Test sitting at over 40 locations
- In-house technicians for assembly & repair
- In-house NAIPO Logistics & Kühne+Nagel
- Plus X Award 2025 "Best Brand of the Year"
- German Brand Award 2026 (Innovation, Brand Creation)
All ratings come from external review platforms — the links lead directly to the respective source. The authenticity of the reviews is the responsibility of the respective platform. Stand: July 2026