NAIPO's Story NAIPO's Story
NAIPO November has begun – secure exclusive benefits until November 30th.
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NAIPO November has begun – secure exclusive benefits until November 30th.
Learn more
NAIPO November has begun – secure exclusive benefits until November 30th.
Learn more
NAIPO November has begun – secure exclusive benefits until November 30th.
Learn more
NAIPO November has begun – secure exclusive benefits until November 30th.
Learn more
NAIPO November has begun – secure exclusive benefits until November 30th.
Learn more
NAIPO November has begun – secure exclusive benefits until November 30th.
Learn more
NAIPO November has begun – secure exclusive benefits until November 30th.
Learn more
NAIPO November has begun – secure exclusive benefits until November 30th.
Learn more
NAIPO November has begun – secure exclusive benefits until November 30th.
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NAIPO's story.

We stand for

2016-2017: First Office. First Norderstedt, then Hamburg.

2016-2017: Between Shenzhen and Hamburg. Development of the first massage devices.

2017: Development. In addition to massage devices, massage chairs are also being developed.

2018: Results. NAIPO on the American TV show "Hallmark."

2020: Opening of the first experimental store in Hamburg. In the midst of the pandemic.

2020: The foundation for the Relax Lounge is laid, but is delayed by the pandemic.

2020: NAIPO donates 10k FFP2 masks during the pandemic.

Learn more

2022: Around the world. Including a NAIPO store in Cyprus and 20+ test locations in Europe. Collaborations with KaDeWe and Selfridges London.

World-class athlete x NAIPO: Han Ying – European Championship winner, Olympic competitor and defensive artist of the German national table tennis team uses NAIPO for her regeneration.

2024: First NAIPO Art Edition. Exhibited at Muthesius and NordArt.

2024-2025: Brand Collaborations

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2025: Marcel Jansen, German football legend and former HSV president, stands for sporting versatility and responsible commitment in German football.

2025: NAIPO app for iOS and Android.

2016-2017: First Office. First Norderstedt, then Hamburg.

2016-2017: Between Shenzhen and Hamburg. Development of the first massage devices.

2017: Development. In addition to massage devices, massage chairs are also being developed.

2018: Results. NAIPO on the American TV show "Hallmark."

2020: Opening of the first experimental store in Hamburg. In the midst of the pandemic.

2020: The foundation for the Relax Lounge is laid, but is delayed by the pandemic.

2020: NAIPO donates 10k FFP2 masks during the pandemic.

Learn more

2022: Around the world. Including a NAIPO store in Cyprus and 20+ test locations in Europe. Collaborations with KaDeWe and Selfridges London.

World-class athlete x NAIPO: Han Ying – European Championship winner, Olympic competitor and defensive artist of the German national table tennis team uses NAIPO for her regeneration.

2024: First NAIPO Art Edition. Exhibited at Muthesius and NordArt.

2024-2025: Brand Collaborations

Learn more

2025: Marcel Jansen, German football legend and former HSV president, stands for sporting versatility and responsible commitment in German football.

2025: NAIPO app for iOS and Android.

2016-2017: First Office. First Norderstedt, then Hamburg.

2016-2017: Between Shenzhen and Hamburg. Development of the first massage devices.

2017: Development. In addition to massage devices, massage chairs are also being developed.

2018: Results. NAIPO on the American TV show "Hallmark."

2020: Opening of the first experimental store in Hamburg. In the midst of the pandemic.

2020: The foundation for the Relax Lounge is laid, but is delayed by the pandemic.

2020: NAIPO donates 10k FFP2 masks during the pandemic.

Learn more

2022: Around the world. Including a NAIPO store in Cyprus and 20+ test locations in Europe. Collaborations with KaDeWe and Selfridges London.

World-class athlete x NAIPO: Han Ying – European Championship winner, Olympic competitor and defensive artist of the German national table tennis team uses NAIPO for her regeneration.

2024: First NAIPO Art Edition. Exhibited at Muthesius and NordArt.

2024-2025: Brand Collaborations

Learn more

2025: Marcel Jansen, German football legend and former HSV president, stands for sporting versatility and responsible commitment in German football.

2025: NAIPO app for iOS and Android.

2016-2017: First Office. First Norderstedt, then Hamburg.

2016-2017: Between Shenzhen and Hamburg. Development of the first massage devices.

2017: Development. In addition to massage devices, massage chairs are also being developed.

2018: Results. NAIPO on the American TV show "Hallmark."

2020: Opening of the first experimental store in Hamburg. In the midst of the pandemic.

2020: The foundation for the Relax Lounge is laid, but is delayed by the pandemic.

2020: NAIPO donates 10k FFP2 masks during the pandemic.

Learn more

2022: Around the world. Including a NAIPO store in Cyprus and 20+ test locations in Europe. Collaborations with KaDeWe and Selfridges London.

World-class athlete x NAIPO: Han Ying – European Championship winner, Olympic competitor and defensive artist of the German national table tennis team uses NAIPO for her regeneration.

2024: First NAIPO Art Edition. Exhibited at Muthesius and NordArt.

2024-2025: Brand Collaborations

Learn more

2025: Marcel Jansen, German football legend and former HSV president, stands for sporting versatility and responsible commitment in German football.

2025: NAIPO app for iOS and Android.

NAIPO is one of the leading brands in modern massage technology.

Since 2017, we have been developing our products at two key locations: Hamburg – for European product quality – and Shenzhen, China's "Silicon Valley," for technological excellence. There, traditional massage techniques merge with modern sensor technology, software, and durable hardware – for seamless integration into everyday life.

Our goal: to make it easier for people around the world to access the beneficial effects of regular massage – flexible, effective, and barrier-free.

“ We make the benefits of a daily massage accessible to anyone, anytime, anywhere. ”

Behind the German-Chinese brand NAIPO stands an experienced management team.

David Eberst, creator of the NAIPO Wellness Club and Relax Lounge concept, has actively contributed to the development of NAIPO products and played a decisive role in shaping their brand strategy. With his background in software development and digital brand management, he was previously involved in several successful consumer brands, which are now also included in the Friends of NAIPO category.
One of the key minds is Gang Chen – a pioneer in international e-commerce who co-founded a now publicly listed electronics brand in the early 2000s and has since built numerous technology-driven companies.

From vision to global brand

With development centers in Hamburg and Shenzhen—the Chinese technology hub—NAIPO combines German product quality with Asian innovation. The first products have already achieved bestseller rankings on Amazon. Today, NAIPO distributes massage devices in over 25 countries—including Germany, the USA, Romania, and Cyprus—with its own infrastructure for design, manufacturing, and logistics.

Day One: The beginning of a wellness brand that rethinks regeneration – and makes massage accessible to everyone.

Innovation meets everyday life

NAIPO products combine traditional massage therapy with intelligent features such as body measurement, app control, and personalized programs. Each model is designed for longevity—ideal for use at home, in lounges, or in hotels. Customers in the Bundesliga, international hotels, and thousands of private customers rely on NAIPO technology.

Relax Lounge: Massage put to the test

What many people don't realize: NAIPO Relax Lounges aren't just places to relax—they're also constant practical tests. In a stylish environment, identical models from the online shop run there for up to eight hours a day, seven days a week. And they do so for years—without maintenance. This continuous commercial exposure underscores the exceptional quality of the products, which are sold in the B2C sector in exactly the same form.

In the midst of the pandemic, NAIPO opened its first store at its headquarters in Hamburg – as a test environment for new product and service concepts.

From prototype to concept


The opening of the first Relax Lounge in Hamburg was delayed due to the pandemic, but was completed in 2020 as part of the headquarters. Today, it serves as a combined test site, showroom, and experience space. Visitors can not only relax there but also provide direct feedback – a continuous optimization process that flows into every product generation.

More than 40 locations. 1 claim.

NAIPO can now be experienced physically in over 40 cities across Germany – whether in showrooms, retail stores, or pop-ups. No appointment commitment, no pressure to buy – just a real experience.

Sustainability as standard

Since 2021, NAIPO has been working with Naturefund and offsetting its CO₂ emissions through the Blue Planet Certificate. Packaging is increasingly made from recycled materials. New products are designed to be easily repairable—a long-term approach to sustainability.

Awards & Media Presence

NAIPO was honored with the Plus X Award for "Best Brand of the Year 2025," as well as the Red Dot and iF Design Awards. The Relax Lounge was nominated as Innovation of the Year by the German Wellness Association. Media outlets such as RTL, FAZ, Business Insider, Women's Health, and Forbes have featured NAIPO. NAIPO products were included in official gift packages at the Grammy Awards—an international seal of quality.


Forbes about NAIPO: “These shiatsu massagers will melt the pain right out of her neck, back, legs and other parts she didn't realize were hurting.”

Mission: Find Well-Being for all


NAIPO pursues a clear goal: to make the benefits of professional massage available anytime, anywhere – for beginners and advanced practitioners alike. Whether for post-sport recovery, daily relaxation, or therapeutic support – NAIPO stands for tangible results, modern technologies, and uncompromising quality.

Advantages at NAIPO

Best price guarantee

Get the best price at NAIPO.

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Special quality

Quality that is tested in live operation and constantly improved.

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Design Awards

Winner of prestigious awards

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Home Hamburg

Our headquarters are in Hamburg, where we develop our products and operate our service and logistics.

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NAIPO Guarantee

Expandable with NAIPO Protect

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The latest generation

Always the latest product generation

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Free Shipping*

Own logistics and fastest shipping.

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40+ Testing Points

Test selected NAIPO products at over 40 locations.

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sustainability

Certified commitment to the environment and climate.

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Service & Spare Parts

German support, fast parts supply.

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Best price guarantee

We want you to always get your NAIPO massage chair at the best price.

Our promise:

If you find the same NAIPO massage chair (excluding accessories and spare parts) at a lower price from a qualified retailer in Germany before your purchase, you will receive the same price from us.


How it works:

Before you purchase, please send us a short email to relax@naipo.de with the following information:


  • Link or proof of the cheaper offer

  • Name of the dealer

  • desired NAIPO model


Our customer service will review your request as quickly as possible. Once confirmed, you can purchase your massage chair from us at the same price.

Conditions


  • It must be the identical model with the same model number .

  • The comparison price only applies if the product is immediately available from the qualified German retailer (including its online shop).

  • The price comparison refers to the total price including taxes, shipping and packaging costs .

  • The offer is valid only for household quantities .

  • Excluded are:

    Special discounts (e.g. employee programs, student discounts, vouchers)

    Demonstration units, used, damaged or refurbished products

    Purchases made during promotions with free accessories


  • NAIPO reserves the right to reject applications if there is suspicion of misuse, pricing errors (e.g., typos), or unauthorized reseller activity.

NAIPO Best Price Guarantee for Massage Chairs

Further information

Special quality

NAIPO goes beyond the usual quality control measures. In our NAIPO Wellness Club in Hamburg and in select NAIPO Relax Lounges, our massage chairs are in constant use week after week – used by numerous guests every day.

This real-life operation reveals where improvements are needed faster than any laboratory testing. At the same time, we receive direct feedback from users. This feedback flows directly into our product development – ​​for more robust mechanics, better ergonomics, and long-lasting technology. This creates a unique quality that can be felt in everyday use.

Design Awards

NAIPO has received numerous awards for design, innovation, and quality – including the iF Design Award , the Red Dot Design Award , and the Plus X Award for Best Brand of the Year . We were also nominated for the Wellness Innovation Award .

Our products are regularly named as comparison winners on independent comparison websites . We also have an international presence: NAIPO is represented at renowned trade fairs such as IFA Berlin and FIBO Cologne .

Home Hamburg

NAIPO is based in Hamburg. From here, we manage product development, service, and logistics and maintain direct contact with our customers. We also have offices in China's "Silicon Valley" – in Shenzhen and Chengdu . This close collaboration between Hamburg and China enables us to provide short distances for German customer service and enable fast, efficient implementation in production and development.

NAIPO Guarantee

Tested in everyday life: Our massage chairs undergo daily stress tests at our headquarters in Hamburg through almost constant use. This allows us to detect wear and tear and defects early on – and continuously improve the quality of our products.

Nonetheless, all NAIPO products come with a 2-year warranty – fast, straightforward, and reliable. Should anything go wrong, we'll repair your device at no extra cost.

For selected products we also offer NAIPO® PROTECT : an optional warranty extension of up to 3 additional years with premium service.

A notice:

The 2-year warranty corresponds to the statutory warranty for new products.

A statutory warranty of 1 year applies to used or refurbished products.

Your statutory rights remain unaffected by NAIPO® PROTECT.

The latest generation

We continuously develop our products – directly at our Hamburg location and with feedback from guests at the NAIPO Relax Lounge in the NAIPO Wellness Club. This way, you always receive the latest version of our massage chairs and product models.

The latest generation – thinking further.

Our products are not only created through traditional development and quality assurance.

Unique to NAIPO: We continuously optimize our massage chairs based on direct feedback from guests in our NAIPO Relax Lounge at the NAIPO Wellness Club Hamburg . This way, real user experiences flow into every further development – ​​a benefit that goes far beyond the standard.

Free Shipping*

We deliver throughout Europe with standard shipping from our warehouses in Germany – quickly and reliably.

For NAIPO massage chairs, we also offer our premium shipping service via our own NAIPO logistics : home delivery, in many cases even free of charge via Kühne und Nagel. * Free shipping primarily within Germany

About NAIPO Logistics

We deliver your massage chair directly to your desired location, assemble it professionally, and give you a brief introduction. We will coordinate the shipping date with you individually. Prices vary and are shown in the order history.

Further information

40+ Testing Points

Test selected NAIPO products at over 40 locations.

Further information

sustainability

NAIPO takes responsibility for the environment and the future. With the Blue Planet Certificate from Naturefund, we plant trees that actively reduce CO₂ . We also support international projects such as the Climate Bridge in the Andes . This way, we combine long-lasting products with real climate protection.

Service & Spare Parts

German support, fast parts supply

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