Frequently Asked Questions

We want you to always get your NAIPO massage chair at the best price.

Our promise:

If you find the same NAIPO massage chair (excluding accessories and spare parts) at a lower price from a qualified retailer in Germany before your purchase, you will receive the same price from us.

How it works:

Before you purchase, please send us a short email to relax@naipo.de with the following information:

• 
  Link or proof of the cheaper offer
  
• 
  Name of the dealer
  
• 
  desired NAIPO model
  

Our customer service will review your request as quickly as possible. Once confirmed, you can purchase your massage chair from us at the same price.

Conditions

• 
  It must be the identical model with the same model number .
  
• 
  The comparison price only applies if the product is immediately available from the qualified German retailer (including its online shop).
  
• 
  The price comparison refers to the total price including taxes, shipping and packaging costs .
  
• 
  The offer is valid only for household quantities .
  
• 
  Excluded are:
  
  Special discounts (e.g. employee programs, student discounts, vouchers)
  
  Demonstration units, used, damaged or refurbished products
  
  Purchases made during promotions with free accessories
  
  
• 
  NAIPO reserves the right to reject applications if there is suspicion of misuse, pricing errors (e.g., typos), or unauthorized reseller activity.
  

NAIPO goes beyond the usual quality control measures. In our NAIPO Wellness Club in Hamburg and in select NAIPO Relax Lounges, our massage chairs are in constant use week after week – used by numerous guests every day.

This real-life operation reveals where improvements are needed faster than any laboratory testing. At the same time, we receive direct feedback from users. This feedback flows directly into our product development – ​​for more robust mechanics, better ergonomics, and long-lasting technology. This creates a unique quality that can be felt in everyday use.

NAIPO has received numerous awards for design, innovation, and quality – including the iF Design Award , the Red Dot Design Award , and the Plus X Award for Best Brand of the Year . We were also nominated for the Wellness Innovation Award .

Our products are regularly named as comparison winners on independent comparison websites . We also have an international presence: NAIPO is represented at renowned trade fairs such as IFA Berlin and FIBO Cologne .

NAIPO is based in Hamburg. From here, we manage product development, service, and logistics and maintain direct contact with our customers. We also have offices in China's "Silicon Valley" – in Shenzhen and Chengdu . This close collaboration between Hamburg and China enables us to provide short distances for German customer service and enable fast, efficient implementation in production and development.

Tested in everyday life: Our massage chairs undergo daily stress tests at our headquarters in Hamburg through almost constant use. This allows us to detect wear and tear and defects early on – and continuously improve the quality of our products.

Nonetheless, all NAIPO products come with a 2-year warranty – fast, straightforward, and reliable. Should anything go wrong, we'll repair your device at no extra cost.

For selected products we also offer NAIPO® PROTECT : an optional warranty extension of up to 3 additional years with premium service.

We continuously develop our products – directly at our Hamburg location and with feedback from guests at the NAIPO Relax Lounge in the NAIPO Wellness Club. This way, you always receive the latest version of our massage chairs and product models.

We deliver throughout Europe with standard shipping from our warehouses in Germany – quickly and reliably.

For NAIPO massage chairs, we also offer our premium shipping service via our own NAIPO logistics : home delivery, in many cases even free of charge via Kühne und Nagel. * Free shipping primarily within Germany

Test selected NAIPO products at over 40 locations.

NAIPO takes responsibility for the environment and the future. With the Blue Planet Certificate from Naturefund, we plant trees that actively reduce CO₂ . We also support international projects such as the Climate Bridge in the Andes . This way, we combine long-lasting products with real climate protection.

German support, fast parts supply