Terms and Conditions

General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider (Alsterwell GmbH) via the website https://naipo.de/. Unless otherwise agreed, the inclusion of any terms and conditions you may use is hereby excluded.

(2) A consumer within the meaning of the following provisions is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. An entrepreneur is any natural or legal person, or a partnership with legal capacity, who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Conclusion of the contract

(1) The subject of the contract is the sale of goods .

(2) By placing the respective product on our website, we make you a binding offer to conclude a contract under the conditions specified in the item description. 

(3) The contract is concluded via the online shopping cart system as follows:
The items you intend to purchase are placed in your shopping cart. You can access the shopping cart and make changes there at any time using the corresponding button in the navigation bar.
After accessing the "Checkout" page and entering your personal information as well as the payment and shipping conditions, all order details will be displayed again on the order overview page.
If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon Payments, Sofort) as your payment method, you will either be taken to the order overview page in our online shop or you will first be redirected to the website of the provider of the instant payment system.
If you are redirected to the respective instant payment system, make the appropriate selections and enter your details there. You will then be redirected back to the order overview page in our online shop.
Before submitting your order, you have the opportunity to review all information again, change it (also using the "back" function of your internet browser), or cancel the purchase.
By submitting your order via the "buy" button, you declare your legally binding acceptance of the offer, thereby concluding the contract.

(4) Your requests for a quote are non-binding. We will submit a binding offer in text form (e.g., by email), which you can accept within 5 days.

(5) The processing of orders and the transmission of all information required in connection with the conclusion of the contract are partially automated by email. You must therefore ensure that the email address you have provided us with is correct, that receipt of emails is technically guaranteed, and, in particular, that it is not blocked by spam filters.

§ 3 Right of retention , retention of title

(1) You may only exercise a right of retention if the claims arise from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

(3) If you are an entrepreneur, the following additionally applies:

a) We retain title to the goods until all claims arising from the current business relationship have been fully settled. Prior to the transfer of title to the reserved goods, pledging or transferring them as security is not permitted.

b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims arising from the resale in the amount of the invoiced amount, and we accept the assignment. You are further authorized to collect the claim. However, if you fail to properly fulfill your payment obligations, we reserve the right to collect the claim ourselves.

c) In the event of the combination or mixing of the reserved goods, we shall acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of processing.

d) We undertake to release the securities to which we are entitled at your request to the extent that the realizable value of our securities exceeds the secured claim by more than 10%. The selection of the securities to be released is at our discretion.

§ 4 Warranty

(1) The statutory liability for defects applies.

(2) As a consumer, you are requested to inspect the item immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so will not affect your statutory warranty claims.

(3) If you are an entrepreneur, the following applies, deviating from the above warranty provisions:

a) Only our own information and the manufacturer's product description are deemed to be agreed upon as the quality of the item, but not other advertising, public praise and statements by the manufacturer.

b) In the event of defects, we will provide warranty at our discretion through repair or replacement. If the remedy fails, you may, at your discretion, demand a reduction in price or withdraw from the contract. Remedy of the defect shall be deemed to have failed after a second unsuccessful attempt, unless otherwise indicated by the nature of the item or the defect or other circumstances. In the event of repair, we shall not be liable for the increased costs incurred by transporting the goods to a location other than the place of performance, provided that the transport does not correspond to the intended use of the goods.

c) The warranty period is one year from delivery of the goods. This reduction does not apply:

- damages caused by our negligence resulting from injury to life, body or health and other damages caused intentionally or through gross negligence;
- to the extent that we have fraudulently concealed the defect or have provided a guarantee for the quality of the item;
- in the case of items which have been used for a building in accordance with their usual purpose and which have caused its defectiveness;
- in the case of statutory recourse claims that you have against us in connection with warranty rights.

§ 5 Choice of law, place of performance, place of jurisdiction

(1) German law shall apply. For consumers, this choice of law shall apply only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country of their habitual residence (principle of favorability).

(2) The place of performance for all services arising from the business relationship with us, as well as the place of jurisdiction, is our registered office, unless you are a consumer but a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your place of residence or habitual abode is unknown at the time the action is filed. The right to also bring an action before a court at another legal place of jurisdiction remains unaffected.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.

§ 6 Use of the NAIPO Relax Lounge

IMPORTANT: Terms of Use & Disclaimer

Important NOTE:

By entering the lounge, using a NAIPO chair, or booking through our website, you agree to be bound by the following terms of use.

1. General information on use

Our massage chairs use AI-supported sensors to automatically adjust the massage functions. Body-related information (e.g., sitting position, height) is only processed temporarily during use—it is not stored or shared.

The application is intended solely for general well-being and does not constitute a medical or therapeutic measure. It is used at your own risk.

NAIPO makes no representations or guarantees regarding individual effects or subjectively expected results. Subjective perceptions or sensations (e.g., "the massage was too strong") do not constitute grounds for claims. Use does not replace medical advice. A plausibility check of individual suitability is not performed.

2. Health information

Persons with health restrictions are expressly advised to seek medical advice before use, especially in the case of:

Cardiovascular diseases

pregnancy

implanted medical devices (e.g. pacemakers, neurostimulators)

fresh operations

acute back or disc problems

neurological diseases or nerve irritations

In the event of health problems during or after use, no medical care will be provided on-site. Liability for failure to provide assistance is excluded unless caused by gross negligence or willful intent on the part of NAIPO.

3. Responsibility and behavior

Please follow all safety and usage instructions on site. Use is solely for its intended purpose and at your own risk.

The following behavior is prohibited:

improper or inappropriate use of the equipment

deliberate pollution or damage

Disturbance, noise or nuisance to other guests

Bringing and consuming alcohol, narcotics or food

unauthorized accompanying persons

For hygiene reasons, bringing your own food and drinks is not permitted. The operator exercises house rules and may exclude guests from entry or further use in the event of violations. In this case, no refund is available.

The booking guest is fully liable for any damage or violations of rules caused by third parties.

4. Hygiene & Cleaning

For an optimal relaxation experience, we recommend that you arrive freshly showered and in clean, comfortable clothing.

In the event of deliberate or significant contamination (e.g., spilled drinks, bodily fluids, etc.), we reserve the right to charge the following fees:

Cleaning fee: from 49 €, up to 89 € depending on the effort

Repair or restoration costs: at least €150

Further claims for damages remain reserved

5. Using Smart TVs

The smart TVs installed in our Relax Lounges are used exclusively to display internal company content (e.g., introductory videos, safety instructions, product information).

Use for private or entertainment purposes – in particular registration with streaming services (Netflix, Prime Video, YouTube, etc.) – is not part of the offer.

Should guests nevertheless be able to access the facility technically, the following applies:

Use is solely at your own risk

NAIPO is not liable for data loss, misuse or unintentional storage of login data

Guests must log out of accounts independently and not store any sensitive data

There is no technical or medical monitoring of use.

6. Booking, Cancellation & Rebooking

Rebooking or cancellation is possible up to 24 hours before the booked appointment. In case of cancellation, a non-refundable voucher for the full booking value will be issued. This voucher is valid for three years from December 31 of the year of issue.

Rebooking or refunds are no longer possible 24 hours before the appointment.

According to Section 312g, Paragraph 2, No. 9 of the German Civil Code (BGB), there is no statutory right of withdrawal. By booking, you expressly confirm that you waive any right of withdrawal.

7. Force majeure & technical failures

In the event of force majeure, official orders, technical defects, short-term business closures or other circumstances beyond NAIPO's control, there is no right to reimbursement.

In these cases, a rebooking or issue of a voucher will be made.

8. Booking for third parties

Bookings made on behalf of third parties are only permitted if all parties involved have previously read these terms and conditions. The booking guest is responsible for ensuring compliance with all regulations by these parties.

9. Language & Translation

The terms of use are available exclusively in German.

Guests who do not speak the language are required to obtain a translation themselves. In this case, use is at their own risk.

10. Priority of the written version

Only the written version of these Terms of Use applies.

Verbal agreements or promises – even those made by staff – are non-binding.

11. Consumer dispute resolution (Section 36 VSBG)

NAIPO is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Severability Clause

Should any provision of these Terms of Use be invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.

In place of the ineffective provision, a provision shall apply that comes closest to the economic purpose.

13. Consent & Assumption of Risk

By booking and/or entering the lounge, you accept all of the above-mentioned information as legally binding.

14. House rules

The operator exercises unrestricted house rules. Guests may be denied access to or further use of the Relax Lounge at any time without giving reasons – particularly in the event of violations of these terms of use, inappropriate behavior, or to ensure safety. In these cases, no refund is available.

15. No availability guarantee

There is no guarantee that the lounge, individual functional areas, or specific equipment (e.g., a specific model of massage chair) will be available at all times. In the event of technical failures or short-term restrictions, no refunds are available. In such cases, the operator will, at its discretion, rebook or issue a voucher.

16. Items brought along / Liability

The operator assumes no liability for loss, theft, or damage to items brought onto the premises—especially valuables, mobile phones, or clothing—unless the damage was caused intentionally or through gross negligence by NAIPO or its staff. Guests are responsible for their own personal belongings.

17. Video surveillance

To ensure security and protect against misuse, the entrance area may be video monitored. Data processing is carried out in accordance with Art. 6 (1) (f) GDPR (legitimate interest). A corresponding notice is posted in the entrance area. Recordings will not be shared with third parties and will be deleted in accordance with legal requirements.

Use is entirely at your own risk.

II. Customer information

1. Identity of the seller

Alsterwell GmbH
Eiffestraße 68
20537 Hamburg
Germany
Phone: 04057199390
Email: service@naipo.de


Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr .

2. Information on the conclusion of the contract

The technical steps for concluding the contract, the conclusion of the contract itself, and the correction options are carried out in accordance with the provisions of the "Conclusion of the Contract" section of our General Terms and Conditions (Part I).

3. Contract language, contract text storage

3.1 The contract language is German.

3.2. We do not save the complete contract text. Before submitting the order via the online shopping cart system, the contract details can be printed out using the browser's print function or saved electronically. After we receive the order, the order details, the legally required information for distance selling contracts, and the General Terms and Conditions will be sent to you again by email.

3.3. For quote requests outside the online shopping cart system, you will receive all contract details as part of a binding offer in text form, e.g. by email, which you can print out or save electronically.

4. Essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

5. Prices and payment terms

5.1. The prices and shipping costs listed in the respective offers represent total prices. They include all price components, including all applicable taxes.

Orders from non-EU countries are exempt from German tax, so the price displayed is the net price. Upon import, the applicable taxes and customs duties of the destination country apply.

5.2. The applicable shipping costs are not included in the purchase price. They can be accessed via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process, and are to be borne by you in addition, unless free shipping has been promised.

5.3. Any costs incurred for the transfer of money (transfer or exchange rate fees of the credit institutions) shall be borne by you in cases where the delivery takes place in an EU member state but the payment was initiated outside the European Union.

5.4. The payment methods available to you are indicated under a correspondingly labeled button on our website or in the respective offer.

5.5 Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.

6. Delivery conditions

6.1. The delivery conditions, delivery date and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

6.2. If you are a consumer, the law stipulates that the risk of accidental loss and accidental deterioration of the sold item during shipment only passes to you upon delivery of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by the trader or another person designated to carry out the shipment.

If you are an entrepreneur, delivery and shipping are at your risk.

7. Statutory liability for defects

Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).

These Terms and Conditions and customer information were prepared by the lawyers of the Händlerbund, who specialize in IT law, and are continuously reviewed for legal compliance. Händlerbund Management AG guarantees the legal certainty of the texts and is liable in the event of cease-and-desist letters. Further information can be found at: https://www.haendlerbund.de/agb-service .

last updated: May 16, 2025