by NAIPO
CalmConcept
CalmConcept ThermOne A – Warm & Cold Towel Dispenser
For restaurants, sushi bars, hotels, beauty and nail salons, hairdressers, spas and massage practices.
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For kitchen, bathroom, guest room, office, car and travel.
Replaces cloth towels and laundry service, warm towels from a heating box, wet wipes and refreshment towels from the pack. Japanese oshibori service without the staff behind it.
- Always fresh
- Warm & cold
- No laundry
- Saves time
- Each towel used once
Pay flexibly in instalments
Klarna instalments: You can pay in instalments with Klarna at checkout. Simply choose the payment method “Pay with Klarna”. Whether instalments are offered is decided by Klarna's own automated check — we have no influence on this, so it may be declined in individual cases.
Alternative: Splitit. Splitit splits the amount into monthly payments via your credit card: the total is merely reserved on the card and then charged month by month — no new sign-up and no additional credit check. Important: it works with common credit cards (Visa, Mastercard) and sufficient card limit; debit, prepaid and business cards are not supported by Splitit. You will find Splitit at checkout under the payment method “Credit Card Instalments”; the exact monthly amounts are shown right next to the price (“or … per month”) and during checkout.
Financing also available via our partners:
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- Manufacturer: Alsterwell GmbH
- Address: Oberstraße 134, 20149 Hamburg, Germany
- Email: service@naipo.de
Warning and safety information can be found in the enclosed instruction manual and in the section “Manufacturer details & warnings” in the footer.
Filmed in daily use
See how it runs
CalmConceptBusinessAt home
Why CalmConcept by NAIPO?
Nobody goes looking for a warm towel dispenser. You are handed one once, after a meal or after a treatment, and you never want it any other way.
Two uses, one device
- Hot
- Up to 60 degrees. Removes grease and dirt from your hands and keeps you warm in cold weather. Cleans using heat and water, without any chemicals.
- Cold
- Put ice in the tank and the towel comes out chilled. Right for summer, after sport, or in the sauna.
No cleaning agents, no disinfectant wipes, no packaging waste per piece.
Where it runs
Swipe to see more
- Restaurants and barsA warm towel before the meal. The gesture you know from Japan, without a laundry basket behind it.
- Beauty and nail salonsClean hands and skin before the treatment. Warmth and water, no detergent.
- Physiotherapy and clinicsRemove oil and cream after the treatment. Every towel fresh, no question who used it last.
- Hotels and reception areasA warm towel at reception after arrival. It takes one button and stays in memory.
- Hair and barber shopsHot towel before the shave, chilled after. Both from the same device.
- Gyms and saunasWith ice cubes in the tank the towel comes out cold. Exactly right after training.
- Offices and meeting roomsA moment to breathe between two meetings. One device on the sideboard lasts all day.
- At home and on the goKitchen, bathroom, guest room, car. The compact model runs on battery, no socket needed.
A warm towel costs more today than it brings in.
Until now
- Towels sit in a warming cabinet and wait. Whoever takes one does not know how long it was there.
- Washing, sorting, paying a laundry service. Every batch costs time and money.
- Or plastic wet wipes, individually wrapped. That is not an experience.
With CalmConcept
- Every towel is made at the moment it is handed over. Nobody touched it before.
- Tap water only. No chemicals, no laundry cycle.
- Towels made from 100 percent plant fibres. Compostable after use.
Discover the benefits
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- Two seconds to a warm towel
- No preheating, no waiting. Press, take. Up to 60 degrees, and you set the temperature.
- Every towel fresh, no laundry
- Towels come off the roll and go in the bin. No collecting, no washing, no wondering who used it last.
- Plant fibre, biodegradable
- The rolls are made from one hundred percent natural plant fibres. Usable wet or dry, lint free.
- A manufacturer behind it
- CalmConcept is a NAIPO brand. Parts, refills and service come from one source, not from a reseller.
- The moment, not the machine
- In Japan a meal begins with a warm towel. It takes two seconds and leaves the day outside.
- Clean without soap
- Warmth and water lift grease and dirt off your hands. No detergent, no smell of alcohol.
- One instead of four
- Replaces wet wipes in plastic, cloth towels with a laundry service, the warming cabinet and the paper napkin.
What it really costs
If something happens, we are in Hamburg
- German company, based in Hamburg
- No middleman, no importer. Invoice, warranty and contact person from one source.
- Shipped from our own warehouse
- Machines and refills are stocked in our local warehouse. No waiting for a delivery from overseas.
- Our own technicians, our own workshop
- Repairs are carried out by our technicians in Hamburg, even after the warranty has expired.
- A person on the phone
- A named contact instead of an anonymous hotline. Anyone running a machine in a business does not need a ticket number.
Every device, every roll and the maths behind it: All about CalmConcept
All models
Which one fits?
Same principle, four sizes. The difference is tank, settings and refills.
CalmConcept ThermOne Pro C – Warm & Cold Towel Dispenser
Restaurants, hotels, larger studios
£1,115.00
- Power
- 500 watts
- Towel length
- 20 to 60 cm
- Moisture levels
- 9
- Capacity
- 1 to 99 wipes
- Refill
- 56-metre roll
View
CalmConcept ThermOne A – Warm & Cold Towel Dispenser
Studios, clinics, smaller hospitality
£600.00
- Power
- 400 watts
- Towel length
- 18 to 24 cm
- Moisture levels
- 6
- Capacity
- 1 to 18 wipes
- Refill
- 23-metre roll
This page
CalmConcept Towel Roll 23 m – Refill for ThermOne A
Studios, clinics, smaller hospitality
£18.00
- Power
- 400 W
- Towel length
- 18–24 cm
- Moisture levels
- 6
- Refill
- 23 m
View
CalmConcept ThermOne Air W2 – Warm & Cold Towel Dispenser with Battery
On the go, car, desk, guest bathroom
£128.00
- Power supply
- Battery, 5,000 mAh
- Capacity
- up to 18 compression bandages
- Water tank
- 600 ml
- Refill
- Compression bandages
View
CalmConcept ThermOne Q6 – Heated Wipe Dispenser
Largest tank, finest control
£686.00
- Towel length
- 14 to 20 cm and 22 to 30 cm
- Moisture levels
- 9
- Water tank
- 1.400 ml
- Refill
- Towel roll for the Q6
View
CalmConcept by NAIPO
Perfected over two years of real-world service: every detail of these machines comes from daily use in Hamburg's HafenCity.
Want to feel the warm towel first? Experience CalmConcept live at the NAIPO Store at Grasbrookpark 1.
For businesses: multiple machines, regular refills or leasing — Request a quote
Five ways to a warm towel
The same gesture, very different effort behind it.
| Method | Temperature | Fresh since | Effort per guest | Waste | Cost per towel |
|---|---|---|---|---|---|
| CalmConcept | Hot or ice-cold, adjustable | Seconds — made on dispensing | One button | Plant fibre, compostable | — |
| Wet wipe from a sachet | Room temperature | Months — date of manufacture | Place on table | Plastic sachet per wipe | — |
| Cloth towel from a laundry service | Warming box or cold | Hours to days — since delivery | Order, store, return | Transport and detergent | — |
| Cloth towel washed in-house | Warming box | Since the last wash cycle | Wash, dry, roll, keep warm | Water, power, detergent | — |
| Paper napkin | Dry | Not applicable | Lay out | Paper | — |
Properties based on operating practice. Costs of the other methods depend on supplier, volume and location — only figures we verified ourselves are shown.
A warm, moist cloth. Two seconds after pressing the button. The ThermOne A heats and moistens each cloth only at the moment of dispensing. Nothing is pre-warmed and waiting. That's why the first cloth in the morning is as fresh as the eighteenth in the evening.
Two seconds instead of twenty minutes
400 watts of instant heating bring the cloth up to 60 degrees. A classic towel warmer needs preheating and then keeps heat in stock, whether someone comes or not. The ThermOne A has no stock. It has a button.
You determine the length, not the device
18 to 24 centimeters, set on the display. A short cloth for hands before eating, a long one for the cosmetic bed. Plus six moisture levels: barely moist for glasses, thoroughly moist for the face. If you need the same cloth every day, set it once and never touch it again.
Warm in January, ice cold in July
The same device also dispenses cold cloths. After sports, during a facial treatment, in summer at the table. There are few purchases for a studio or a restaurant that are used in every season.
The tank flushes itself
The water tank is antibacterial lined and cleans itself automatically. This is the invisible half of hygiene. A cloth is only as clean as the water that goes into it, and no one inspects a tank manually every day.
No wash cycle, no return, no question
The cloths come from a 23-meter roll made of one hundred percent plant fibers, are used once, and are then compostable. No laundry, no sorting, no question about who had the cloth in their hand before. This is the difference between a disposable towel and a cloth towel, and it's also where the math changes.
An LED display showing three numbers
Temperature, humidity, remaining cloths. No one needs more. Less would be too little, because an empty roll in the middle of operation is the most expensive moment of the day.
Who the ThermOne A is built for
Beauty salons, nail salons, hairdressers, massage practices, spas, and smaller restaurants. Anywhere where the warm cloth is part of a greeting or treatment, but no one wants to manage laundry. It works just as well for home use, but it's larger than necessary there. If you want a larger water tank, take the ThermOne Q6. If you serve a lot of guests daily, check out the ThermOne Pro C.
The idea is older than any device. In Japan, the warm cloth used as a greeting is called Oshibori, and it has been part of the place setting for centuries.
Technical data
| Power | 400 watts instant heating |
|---|---|
| Temperature | up to 60 degrees, adjustable |
| Dispensing | approx. 2 seconds per cloth |
| Cloth length | 18 to 24 cm |
| Moisture levels | 6 |
| Capacity | 1 to 18 cloths per dispensing |
| Water tank | antibacterial, with self-cleaning |
| Cold dispensing | yes, same device |
| Refill | 23-meter roll, 87 to 126 cloths |
| Display | LED display for temperature, humidity, cloth count |
All devices and rolls in the series: CalmConcept overview.
Frequent questions
Ten answers, before you have to write to us.
What is an oshibori?
An oshibori is the moist towel handed out before a meal in Japan. Warm in winter, chilled in summer. What began as a courtesy has become an expectation: once you have had one, you miss it.
How does an oshibori machine work?
Load the roll, fill in water, press the button. The machine cuts a towel off the roll, moistens it and brings it to temperature. The towel only comes into being at that moment. Nobody has handled it before.
Warm or cold towel, and when?
The same machine does both. For cold towels you add ice cubes instead of hot water. In summer at reception and after sport, in winter after the meal and before the shave.
Single-use or cloth, which is more hygienic?
A cloth towel is as clean as its last wash cycle and the box it is kept warm in. A towel from the machine is made at the moment it is dispensed and discarded afterwards. There is no cycle in which something can go wrong.
What are the towels made of?
The towels are made from plant fibres rather than plastic. On top of that the entire laundry cycle disappears: no detergent, no fabric softener, no trip to the laundry service, no warming box running all day.
What does a single towel cost?
The price per towel is the price of the refill roll divided by the number of towels on it. Add tap water and the electricity the machine uses. No laundry invoice, no detergent, no minimum order.
Does it make sense at home too?
That is what the compact model is for. It works exactly like the larger machines: fill in water, load the roll, press the button. On a sideboard it turns dinner into an occasion.
Are there terms for businesses?
Yes. For several machines, regular refills or leasing, write to us using the form on this page. Purchase on invoice for businesses on request.
Can I try the machine first?
CalmConcept runs in daily service at the NAIPO store, Am Grasbrookpark 1 in Hamburg HafenCity. Drop in, try it, hold a warm towel. No appointment needed.
What water goes into the dispenser?
Ordinary tap water works. We still recommend distilled or soft, low-lime water: limescale builds up inside the device, and whatever builds up has to be descaled later. The softer the water, the less often.
Shipping and Delivery Time
Do you have any questions? We’re here to help! Simply contact us at service@naipo.de or call us on +49 040 57199390 (Mon–Fri, 11:00–17:00).
Your delivery charges and delivery times:
Payment options at NAIPO:
We offer a range of convenient payment options so you can complete your order with ease:
- Bank transfer in advance (prepayment)
- Credit card (VISA / Maestro / Mastercard / Amex)
- PayPal
- Google Pay
- PayPal Express
- Klarna (instalment plan, instant payment, purchase on account)
- iDeal
- SplitIt (instalment payments by credit card)
Delivery charges and delivery times for massage chairs:
📍 Germany:
- Standard delivery to kerbside (4–7 days’ delivery time) = Free
-
Premium delivery to the place of use, including assembly service
(4–15 days’ delivery time): €99 – €499**The
final price for premium delivery is calculated during the payment process and depends on the model and the delivery address.
📍 Switzerland:
-
Standard delivery to kerbside
(2–3 weeks’ delivery time*): €99 – €299*
*The final price for premium delivery is calculated during the checkout process. It depends on the model and the delivery address. Customs clearance may delay delivery by one week.
📍 Belgium, Luxembourg, Netherlands:
- Standard delivery to the kerbside (4–15 days’ delivery time): €99 – €199*
-
Premium delivery to the point of use, including assembly service
(4–15 days delivery time): €199 – €499*
*The final price for delivery will be calculated during the checkout process and depends on the model and the delivery address.
📍 EU countries:
-
Standard delivery to the kerbside
(4–15 days’ delivery time): €99 – €299**The
final price for premium delivery is calculated during the checkout process and depends on the model and the delivery address.
For small massage appliances
📍 Germany
- Standard delivery
- Cost: Free
- Delivery time: 2–5 days
📍 EU countries
- Cost: from €6.99
- Delivery time: 3–7 days
For "FRIENDS OF NAIPO" products
📍 Germany, France, Italy, Spain, Denmark, the Netherlands, Sweden
- Cost: €7.99
- Delivery time: 3–7 days
Please note that delivery times are subject to change. If you have any further questions, please do not hesitate to contact us!
CalmConcept is in daily operation at the NAIPO Store at Am Grasbrookpark 1 in Hamburg. Come by, try it out, take a warm towel in your hand. No appointment needed.
What you pay
- CalmConcept ThermOne A – Warm & Cold To...
- £600.00
- Delivery to United Kingdom
- From our local warehouse View costs
- Assembly service
- optional
- Total
- £600.00
Including VAT. No further costs.
What the same treatment time would cost at a salon
But is a real massage not better?
A chair replaces neither physiotherapy nor treatment by a person. Anyone who wants a specific tension released should keep going, and rightly so.
What the chair can do instead: it is ready at half past ten at night, with no appointment, no journey and nobody else having to be available. It costs nothing extra for a second person in the household. That is where the figure above comes from, not from any claim that it is the better massage.
In our survey, the majority said yes — though not on a one-to-one basis: in their view, two to three sessions in a massage chair are equivalent to one professional massage appointment. The calculation above therefore does not compare the effectiveness, but rather the cost per unit of treatment time.
Anonymous paper-based survey, 2022 to 2025, around 5,000 questionnaires. Buyers and visitors to our exhibitions.
Instalments
Klarna and Splitit are available at checkout. With PayPal, instalments or pay-in-30-days may also appear, depending on their assessment.
Which options are shown is decided by the payment providers themselves. NAIPO has no influence on this.
Choose options
Pay flexibly in instalments
Klarna instalments: You can pay in instalments with Klarna at checkout. Simply choose the payment method “Pay with Klarna”. Whether instalments are offered is decided by Klarna's own automated check — we have no influence on this, so it may be declined in individual cases.
Alternative: Splitit. Splitit splits the amount into monthly payments via your credit card: the total is merely reserved on the card and then charged month by month — no new sign-up and no additional credit check. Important: it works with common credit cards (Visa, Mastercard) and sufficient card limit; debit, prepaid and business cards are not supported by Splitit. You will find Splitit at checkout under the payment method “Credit Card Instalments”; the exact monthly amounts are shown right next to the price (“or … per month”) and during checkout.
Financing also available via our partners:
Ad · Partner links
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