by NAIPO
Designed for better moments.
The Oshibori machine for your business.
Warm towels at the touch of a button, freshly produced individually. For restaurants, spas, clinics, and hotels.
- One towel per guest, fresh from the machine. No laundry basket, no warming cabinet.
- Hot or ice cold from the same machine. Just tap water on top.
- In daily service for two years at our own store in Hamburg.
Machines from £10.00. Purchase on invoice for businesses on request.
- Single-use, no laundry cycle
- Plant fibre instead of plastic
- Refills right here in the shop
- Try it in Hamburg
Heated Towel Dispensers at a Glance
Conserve liquidity by leasing or ordering directly.
swipe for more models
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CalmConcept ThermOne Pro C – Warm & Cold Towel Dispenser
ab £36.00
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CalmConcept ThermOne A – Warm & Cold Towel Dispenser
ab £18.00
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CalmConcept ThermOne Air W2 – Warm & Cold Towel Dispenser with Battery
ab £23.00
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CalmConcept ThermOne Q6 – Heated Wipe Dispenser
ab £10.00
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CalmConcept Towel Roll 23 m – Refill for ThermOne A
ab £18.00
A warm towel costs more today than it brings in.
Not because of the towel. Because of everything attached to it.
The problem
Until now
- Towels sit in a warming cabinet and wait. Whoever takes one does not know how long it was there.
- Washing, sorting, paying a laundry service. Every batch costs time and money.
- Or plastic wet wipes, individually wrapped. That is not an experience.
With CalmConcept
- Every towel is made at the moment it is handed over. Nobody touched it before.
- Tap water only. No chemicals, no laundry cycle.
- Towels made from 100 percent plant fibres. Compostable after use.
The Perfect Solution for Your Industry
Six places, the same gesture. Everywhere a warm towel says more than a sentence.
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Catering
More tips & a wow effect after the meal.
A warm towel after the meal is a small gift to your guest. Those who feel pampered will return—and spread the word.
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Spas & Beauty
Hot luxury compresses. Replaces unhygienic warming cabinets.
A compress is a hot towel for your face or neck. At CalmConcept, it comes fresh from the device – not from a cabinet where germs can grow.
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Clinics & Practices
Maximum hygiene. Reassures patients after treatment.
Each towel is only created at the moment of dispensing. No one has touched it before — ideal wherever hygiene is non-negotiable.
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Hairdresser and Barber
Hot Towel, no laundry basket
The hot towel before a shave is craftsmanship, not an extra. It comes out of the device in seconds — and afterwards, no cloth towel goes into the laundry.
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Hotel and Reception
Arrival begins at reception
A warm towel after arrival is the simplest gesture a house can offer. In summer, the same device with ice cubes, then ice cold.
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Home
The small device for everyday use
Not every use is an operation. The compact model sits on the counter and turns a dinner into an occasion.
Origin
CalmConcept by NAIPO. Born in our own house.
The brand did not come out of a catalogue. It came out of Hamburg HafenCity, out of our own premium location. The first machine has been running there daily for two years.
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The reason
At the NAIPO store in HafenCity, one small thing was missing at the end of every session: a warm towel. Every way to get one was awkward. Laundry basket, warming box, wet wipe from a sachet. None of it fitted a place that sells calm.
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Two years of service
Dispensing time, temperature, towel size, refilling between two guests: every question was answered where it shows up. At our own counter, with real guests, every day. A spec sheet would never have asked them.
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The brand
What remained is called CalmConcept by NAIPO. First in our own store, then in restaurants, clinics and studios that wanted the same gesture. Without a laundry cycle behind it.
See it for yourself: NAIPO HafenCity, Am Grasbrookpark 1, Hamburg. No appointment needed.
References from Hamburg
Field-tested. Designed for high-end customers.
Two locations, one claim: Moments guests will remember.
Five ways to a warm towel
The same gesture, very different effort behind it.
| Method | Temperature | Fresh since | Effort per guest | Waste | Cost per towel |
|---|---|---|---|---|---|
| CalmConcept | Hot or ice-cold, adjustable | Seconds — made on dispensing | One button | Plant fibre, compostable | 20 Cent |
| Wet wipe from a sachet | Room temperature | Months — date of manufacture | Place on table | Plastic sachet per wipe | — |
| Cloth towel from a laundry service | Warming box or cold | Hours to days — since delivery | Order, store, return | Transport and detergent | — |
| Cloth towel washed in-house | Warming box | Since the last wash cycle | Wash, dry, roll, keep warm | Water, power, detergent | — |
| Paper napkin | Dry | Not applicable | Lay out | Paper | — |
Properties based on operating practice. Costs of the other methods depend on supplier, volume and location — only figures we verified ourselves are shown.
Restaurant
Kofookoo Hamburg
January 2024 – January 2026
Two years of daily use in a high-end restaurant. Every guest receives their towel fresh from the device.
Own Store · Development
NAIPO HafenCity, Hamburg
Since 2024, daily
CalmConcept was developed here and tested in ongoing operations for over two years. We don't sell anything we don't use ourselves every day.
Restaurant
Mr. Cao, Hamburg
In use
Warm towels with the meal — the same gesture guests know from Japan, just without the laundry cycle behind it.
Therapy and Wellness
Masseurs and practices
Ongoing
A hot towel before and after the treatment enhances the service without extending the process. Each towel is prepared only at the moment of dispensing.
87 towels per roll
- £18.00 per roll
- no washing
- no laundry service
- just tap water
that is 21 cents per towel
Three facts. No fine print.
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Hygiene
Hot or ice cold — add ice cubes, done. Each towel freshly produced individually.
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Sustainability
Wipes made from 100% plant fibres. No plastic, no laundry, no fabric softener — one wipe per guest, then composted.
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Economically
Just tap water. No chemicals, no laundry costs.
The machines in detail
Control panel, tank, dispenser. Tap to open the model.
swipe for more images
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CalmConcept ThermOne Pro C – Warm & Cold Towel Dispenser
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CalmConcept ThermOne Pro C – Warm & Cold Towel Dispenser
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CalmConcept ThermOne Pro C – Warm & Cold Towel Dispenser
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CalmConcept ThermOne A – Warm & Cold Towel Dispenser
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CalmConcept ThermOne A – Warm & Cold Towel Dispenser
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CalmConcept ThermOne A – Warm & Cold Towel Dispenser
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CalmConcept ThermOne Air W2 – Warm & Cold Towel Dispenser with Battery
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CalmConcept ThermOne Air W2 – Warm & Cold Towel Dispenser with Battery
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CalmConcept ThermOne Air W2 – Warm & Cold Towel Dispenser with Battery
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CalmConcept ThermOne Q6 – Heated Wipe Dispenser
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CalmConcept ThermOne Q6 – Heated Wipe Dispenser
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CalmConcept ThermOne Q6 – Heated Wipe Dispenser
Filmed in daily use
See how it runs
Frequent questions
Nine answers, before you have to write to us.
What is an oshibori?
An oshibori is the moist towel handed out before a meal in Japan. Warm in winter, chilled in summer. What began as a courtesy has become an expectation: once you have had one, you miss it.
How does an oshibori machine work?
Load the roll, fill in water, press the button. The machine cuts a towel off the roll, moistens it and brings it to temperature. The towel only comes into being at that moment. Nobody has handled it before.
Warm or cold towel, and when?
The same machine does both. For cold towels you add ice cubes instead of hot water. In summer at reception and after sport, in winter after the meal and before the shave.
Single-use or cloth, which is more hygienic?
A cloth towel is as clean as its last wash cycle and the box it is kept warm in. A towel from the machine is made at the moment it is dispensed and discarded afterwards. There is no cycle in which something can go wrong.
Are the towels environmentally friendly?
The towels are made from plant fibres rather than plastic. On top of that the entire laundry cycle disappears: no detergent, no fabric softener, no trip to the laundry service, no warming box running all day.
What does a single towel cost?
The price per towel is the price of the refill roll divided by the number of towels on it. Add tap water and the electricity the machine uses. No laundry invoice, no detergent, no minimum order.
Does it make sense at home too?
That is what the compact model is for. It works exactly like the larger machines: fill in water, load the roll, press the button. On a sideboard it turns dinner into an occasion.
Are there terms for businesses?
Yes. For several machines, regular refills or leasing, write to us using the form on this page. Purchase on invoice for businesses on request.
Can I try the machine first?
CalmConcept runs in daily service at the NAIPO store, Am Grasbrookpark 1 in Hamburg HafenCity. Drop in, try it, hold a warm towel. No appointment needed.
What water goes into the dispenser?
Ordinary tap water works. We still recommend distilled or soft, low-lime water: limescale builds up inside the device, and whatever builds up has to be descaled later. The softer the water, the less often.
Let's talk about your house.
Filled out in two minutes. We will contact you personally.
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