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Warum NAIPO
- Marktführend in Europa · Präsenz an 20+ Standorten Bekannt aus Forbes & Business Insider
- Prämiertes Design Red Dot, iF Design, Plus X Award
- Schnelle EU-Lieferung In 3–7 Werktagen
- 14-Tage Zufriedenheitsgarantie Rückgabe im Originalzustand (inkl. Karton)
Why choose NAIPO®?
NAIPO applies as one of the leading providers in the field of "at-home massagers".
Forbes about NAIPO:
Since the development of the first products in Hamburg and Shenzhen, the constantly growing range is now offered in more than 25 countries worldwide.
In 2020 we opened our first showroom in Hamburg's Hafencity.
Since 2021, our products have been available at 20+ locations.
Our vision
"Making the benefits of a daily massage accessible to anyone, anytime, anywhere."
With our innovative developments, we want to make the benefits of massage accessible to everyone, regardless of time and place.
Our Mission
We focus on the methods of traditional and contemporary massage therapy, which we implement in our products using the latest technology.
Furthermore, our commitment to the environment plays an important role. Therefore, we always try to offset our CO2 emissions.
This is implemented with the “ Blue Planet Certificate ” from Naturefund.
NAIPO is known from
- Grammy Awards
- Business Insider
- Frankfurter Allgemeine
- Woman's Health
- RTL
- Rolling Stone Magazine
Address: Am Grasbrookpark 1, 20457 Hamburg
How to reach our customer service: service@naipo.de
Telephone number: +49 (0) 40 57199390 /
+49 (0) 40 88369018
NAIPO is a trademark of Alsterwell GmbH
VAT ID No.: DE354576441 registered in the commercial register of the Hamburg District Court
Commercial register number HRB 175774
Shipping and returns
Do you have any questions? We're here to help! Simply contact us at service@naipo.de or call us at +49 040 57199390 (Mon-Fri, 11:00-17:00).
Your shipping costs and delivery times:
Payment options at NAIPO:
We offer various convenient payment options so you can complete your order easily:
- Transfer in advance (prepayment)
- Credit card (VISA / Maestro / Mastercard / Amex)
- PayPal
- Google Pay
- PayPal Express
- Klarna (installment purchase, immediate payment, purchase on account)
- ideal
- SplitIt (Interest-Free Installment Purchase via Credit Card) "Monthly credit card payments. No interest/fees*"
Shipping costs and delivery times for massage chairs:
📍 Germany:
- Standard curbside delivery (4-7 days delivery time) = Free
-
Premium shipping to the place of use including assembly service (4-15 days delivery time): €99 - €499*
*The final price for premium shipping will be calculated during checkout and depends on the model and delivery location.
📍 Switzerland:
-
Standard curbside delivery (2-3 weeks delivery time*): €99 - €299*
*The final price for Premium Delivery will be calculated during checkout. It depends on the model and delivery location. Customs clearance may delay delivery by one week.
📍 Belgium, Luxembourg, Netherlands:
- Standard curbside delivery (4-15 days delivery time): €99 - €199*
-
Premium shipping to the place of use including assembly service (4-15 days delivery time): €199 - €499*
*The final delivery price will be calculated during checkout and depends on the model and delivery location.
📍 EU countries:
-
Standard delivery to the curb (4-15 days delivery time): €99 - €299*
*The final price for premium delivery will be calculated during checkout and depends on the model and delivery location.
For small massage devices
📍 Germany
- Standard shipping
- Cost: Free
- Delivery time: 2-5 days
📍 EU countries
- Costs: from 6.99€
- Delivery time: 3-7 days
For "FRIENDS OF NAIPO" products
📍 Germany, France, Italy, Spain, Denmark, Netherlands, Sweden
- Cost: 7.99€
- Delivery time: 3-7 days
Please note that delivery times are subject to change. If you have any further questions, please do not hesitate to contact us!
🌱 Including climate protection contribution
WHAT DOES INCLUSIVE CLIMATE PROTECTION CONTRIBUTION MEAN?
At NAIPO, we strive to make a contribution to climate protection as follows, without incurring additional costs for our customers:
-
No unnecessary packaging waste and still optimally protected products : Almost all orders are shipped without unnecessary outer boxes, as we use extra sturdy packaging material for all items.
This ensures that the products are adequately protected and large amounts of extra packaging can be saved. -
Planting trees : At NAIPO, we also make a voluntary climate protection contribution in the form of the " Blue Planet Certificate ." The Blue Planet Certificate is part of Naturefund.
Naturefund buys land for nature to preserve habitats for biodiversity. In the wake of climate change, Naturefund is increasingly purchasing forests and reforesting them.
Naturefund’s climate protection projects have received numerous awards and are supported by the Federal Ministry for Economic Cooperation and Development and the German Environmental Aid.
With the Blue Planet Certificate, we commit ourselves to supporting climate projects.
These include, for example, the reforestation of the Andes in Bolivia or the reforestation of the Green Climate Bridge in Costa Rica.
We pay a monthly fee.
In this way, each order is covered proportionally.
In addition, the number of trees we plant increases monthly, which means our overall CO2 offset improves every month.
More information about the Blue Planet Certificate: click here
Get 15% discount
More relaxation for you and your friends/family: Refer a person of your choice so that you and your friend receive a 15% discount for each successful referral.
Massage chairs excluded. This feature is only available in Germany.
Enter your preferred location below to try out NAIPO massage chairs. While not every model is available everywhere, each chair showcases the unique quality of our brand that sets us apart from the rest. We recommend booking by phone for each location.
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NAIPO is known from
Specifications: Space-saving sliding system. Dimensions: 157 x 80 x 121 cm in upright position and 198 x 81 x 86 cm in reclined position. Net weight: 142 kg.
Rated frequency : 50/60 Hz︱ Power consumption : 220W︱ Rated voltage : 220-240 V︱ Usage time : 10/20/30min︱ Total number of air cushions: 40︱ Size : 157*80*121cm (standing position), 198*81*86cm (Lying position)︱ Inner shoulder width: 60cm︱ Seat width: 53cm︱ Gross/Net weight : 163/142 kg
Shipping instructions for massage chairs
* This massage chair requires assembly. You can assemble the chair according to the instruction manual or contact us for the assembly video.
* You will receive two boxes (each weighs 116 kg, 27 kg) . At least two adults are required to carry the boxes.

Notes
* If the address has a time limit for a large truck, please indicate this during the call.
* Delivery to post offices is not supported. Delivery is not possible on weekends or public holidays.
* If the product cannot be successfully delivered due to the customer, the customer will be responsible for freight charges and the possible 15% - 35% restocking fees.

NAIPO® Audio Experience.
Bonus: Relaxation for the mind.
The ideal extension for every NAIPO® product.
Relaxing sounds and music.
Developed in collaboration with German producers.
Available on all streaming platforms such as Spotify® and Apple Music® .
Also available as an exclusive download with high-end quality.
NAIPO ist die meistbewertete Marke für Massagetechnologie in Europa () auf Google Trusted Shops und Trustpilot. Echtes Feedback zeigt, was Qualität bedeutet.
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