You can change the massage program at any time. As soon as you select a program, the "Body Scan" starts to optimally adapt the massage to your body. After the scan is complete, you can change or restart the program at any time.

You can choose a duration of 10, 20 or 30 minutes for each running program.

Once your time is up, the ceiling light will turn red. If you don't notice the signal, our team will inform you in good time.

Yes, you are welcome to place your drink on the designated table and enjoy it at any time. We offer a selection of soft drinks, coffee, tea, matcha latte, chai latte, and other specialties.

However, we kindly ask that you do not consume drinks directly in the massage chair, as the reclining position could lead to spills.

We offer small snacks that you can take with you into the lounge. Please be considerate of other guests and maintain cleanliness and hygiene, and do not leave any food remnants or crumbs on the armchairs.

Various massage glasses are available for you in our lounge. These use a gentle air pressure massage to relax the eye area and temples. Additionally, you can activate a cooling or heating function as needed.

Don't want to miss out on your streaming experience during the massage? No problem! Our Eye Cloud Vision allows you to see through the glasses despite the facial massage – so you can, for example, enjoy Netflix and relax at the same time.

Our massage chairs in the lounge are designed for a maximum height of 200 cm and a maximum weight of 150 kg.

We recommend a minimum age of 10 years, however, there is no universal answer, as the use depends on various factors such as body size.

The optimal body size is between 160 cm and 195 cm. For body sizes under 150 cm, there may be limitations to the massage functions.

Additionally:

• A supervising adult must be present during the booking.
• The lowest massage settings should be chosen to ensure a comfortable and safe use.

Yes, you can pause your program and get up at any time. If you want to stop the massage, you can simply press Stop. The massage chair will take approx. 15–20 seconds to return to its original position.

Please remain seated in the chair during this time and wait until it has fully retracted before getting up. Please note that the booking time will continue to run.

We cannot issue a general recommendation for the use of our Relax Lounge during pregnancy. It is important to obtain a medical opinion beforehand to ensure that a massage is safe for you and your baby. You should only book a session in our Relax Lounge with the explicit consent of your doctor.

Yes, in our Manual Mode, you can customize your massage. You have the option to specifically select or skip certain body areas, so that only the desired zones are massaged. If you need assistance with the settings, our on-site team will be happy to help you.

Our Relax Lounge is a place of peace and recuperation, especially for new parents. We recommend that you take this time for yourselves and, if possible, arrange childcare for your little one.

If there's no other option, bringing your baby or toddler is generally allowed. However, please note that strollers are not permitted in the lounge for hygienic reasons and out of consideration for other guests. Instead, you should bring your child in an infant car seat or a baby carrier.

Furthermore, your child must remain under your supervision at all times. They are not allowed to move freely in the lounge, as they could get caught or injured under a massage chair.

Thank you for your understanding.

Yes, absolutely! That is even explicitly encouraged. Share your relaxing moments in the Relax Lounge and feel free to tag us @naipoofficial in your posts. 😊

All equipment and contact surfaces are cleaned and thoroughly disinfected after each use - for a clean and safe experience.

Our lounge is wheelchair accessible. If you have any special requirements, please contact us in advance.

Comfortable clothing is ideal, but everyday wear is also fine. Please remove your shoes before use.

Yes, charging stations are available. Please feel free to ask our team about them.

Walk-ins are generally possible, but we cannot guarantee availability. Due to limited capacities, we recommend booking an appointment online.

Please let us know as early as possible. In case of delays, your usage time may be shortened, but we always strive for flexibility. Even if the 24-hour cancellation period has already expired, we can usually reschedule your appointment without complications.

Yes, you can purchase the armchairs and equipment used in the lounge directly in our store or in our online shop.

Yes! You can buy digital or physical gift vouchers from us - ideal for gifting relaxation.

For hygienic use, we provide you with a hygiene mask , which you put on before putting on the massage glasses.

The glasses are easy to use:

• Press and hold the single button for 3-4 seconds to activate the massage glasses. The air pressure massage will start automatically.
• Relaxing music plays by default. If you want to disable it, press the button twice quickly .
• To adjust the air pressure intensity, slide the knob down .
• To control the additional functions, such as heat and cool function, slide the button up :

This way you can customize your massage to your preferences!

Email us at relax@naipo.de