You can change the massage program at any time. As soon as you select a program, the "body scan" begins to optimally adapt the massage to your body. After the scan is complete, you can change or restart the program at any time.

You can choose a duration of 10, 20 or 30 minutes for each running program.

As soon as your time is up, the ceiling light will turn red. If you don't notice the signal, our team will inform you in time.

Yes, you are welcome to place your drink on the designated table and enjoy it at any time. We offer a selection of soft drinks, coffee, tea, matcha latte, chai latte , and other specialties.

However, we ask you not to consume any drinks directly in the massage chair, as the reclining position could encourage spillage.

We offer small snacks that you can take with you into the lounge. Out of consideration for other guests, please maintain cleanliness and hygiene and do not leave any food scraps or crumbs on the chairs.

Various massage glasses are available for you in our lounge. These use a gentle air pressure massage to relax the eye area and temples. You can also activate a cooling or heating function as needed.

Don't want to miss out on your streaming experience during your massage? No problem! Our Eye Cloud Vision allows you to look through the glasses while receiving a facial massage—so you can enjoy Netflix, for example, and relax at the same time.

Our massage chairs in the lounge are designed for a maximum height of 200 cm and a maximum body weight of 150 kg .

We recommend a minimum age of 10 years , but there is no general answer as usage depends on various factors such as height.

The optimal height is between 160 cm and 195 cm . If you're under 150 cm tall, the massage functions may be limited.

Additionally:

• A supervisor must be present during the booking.
• The lowest massage settings should be selected to ensure comfortable and safe use.

Yes, you can pause your program and stand up at any time. If you want to stop the massage, simply press Stop . The massage chair takes approximately 15–20 seconds to return to its original position.

Please remain seated in your chair during this time and wait until it has fully retracted before standing up. Please note that the booking time continues to run.

We cannot make a general recommendation for using our Relax Lounge during pregnancy. It is important to seek medical advice beforehand to ensure that a massage is safe for you and your baby. You should only book a session in our Relax Lounge with your doctor's express consent.

Yes, in our manual mode, you can customize your massage. This allows you to select specific body areas or skip them, so only the desired zones are massaged. If you need assistance with the settings, our on-site team will be happy to assist you.

Our Relax Lounge is a place of peace and quiet, especially for young parents. We encourage you to use this time for yourself and, if possible, arrange childcare for your child.

If absolutely necessary, bringing your baby or toddler is generally permitted. However, please note that strollers are not permitted in the lounge for hygiene reasons and out of consideration for other guests. Instead, you should bring your child in a baby seat or carrycot.

Furthermore, your child must remain under your supervision at all times. They are not allowed to move freely around the lounge, as they could become trapped or injured under a massage chair.

Thanks for your understanding.

Yes, of course! It's actually encouraged. Share your relaxing moments in the Relax Lounge and tag us in your posts at @naipoofficial. 😊

All equipment and contact surfaces are cleaned and thoroughly disinfected after each use – for clean and safe use.

Our lounge is wheelchair accessible. If you have any special needs, please let us know in advance.

Comfortable clothing is ideal, but everyday clothes are also acceptable. Please remove shoes before use.

Yes, charging stations are available. Feel free to ask our team about them.

A walk-in visit is generally possible, but we cannot guarantee availability. Due to limited capacity, we recommend booking an appointment online.

Please let us know as far in advance as possible. Delays may shorten your time, but we always strive to be flexible. Even if the 24-hour cancellation period has already expired, we can usually reschedule your appointment without any hassle.

Yes, you can purchase the chairs and equipment used in the lounge directly in our store or in our online shop.

Yes! You can purchase digital or physical gift vouchers from us—ideal for giving the gift of relaxation.

For hygienic use, we provide you with a hygiene mask , which you put on before putting on the massage glasses.

The glasses are easy to use:

• Press and hold the single button for 3-4 seconds to activate the massage glasses. The air pressure massage will start automatically.
• Relaxing music plays by default. If you want to disable it, press the button twice quickly .
• To adjust the air pressure intensity, slide the knob down .
• To control the additional functions, such as heat and cool function, slide the button up :

This way you can customize your massage to your preferences!

Write to us at relax@naipo.de