Wellpass x NAIPO Relax Lounge – incl. NAIPO massage chair, TV, Dolby Atmos, black room & complete privacy

Note: We strongly recommend reading our short online guide on how to use the lounge beforehand: naipo.de/pages/naipo-relax-lounge-guide .
This guide will help you make the most of your time in the lounge and maximize your user experience. Please forward this link to any other users if you have any questions.

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IMPORTANT: TERMS OF USE & DISCLAIMER

By entering the lounge, using a NAIPO chair, or booking through our website, you agree to be bound by the following terms of use.

1. OPERATOR & CONTRACTUAL RELATIONSHIP

The lounge is operated by Alsterwell GmbH, Oberstraße 134, 20149 Hamburg
Germany . Booking or use constitutes a user agreement exclusively with the operator.

2. AGE RESTRICTION

Use is only permitted for those aged 16 and over . Minors may only use the lounge if accompanied by a parent or guardian or with written consent. Parents are responsible for their children.

3. GENERAL USE

Our massage chairs use AI-supported sensors to adjust the massage functions. Body-related information (e.g., sitting position, height) is only processed temporarily; it is not stored or shared.

The application is intended solely for general well-being and is not a medical or therapeutic measure . It is used at your own risk and does not replace medical advice. NAIPO assumes no liability for individual effects or subjectively expected results.

The use does not constitute medical treatment or healing within the meaning of the Heilpraktikergesetz (Heilpraktiker Act).

4. HEALTH INFORMATION

Persons with health restrictions must seek medical advice before use, especially if:

• Cardiovascular diseases
• pregnancy
• implanted medical devices (e.g. pacemakers, neurostimulators)
• fresh operations or open wounds
• acute back or disc problems
• neurological diseases or nerve irritations

The operator does not conduct suitability tests . Guests are responsible for ensuring they are safe.

In the event of health problems during or after use, no medical care will be provided on-site. Liability for failure to provide assistance is excluded unless caused by gross negligence or willful intent on the part of NAIPO.

5. LIABILITY & ASSUMPTION OF RISK

Use of the lounge is at your own risk . The operator's liability is limited to intent and gross negligence. For simple negligence, the operator is only liable for injury to life, limb, or health.

Guests are fully liable for any damage caused by improper use, negligence or violation of the conditions.

The operator also assumes no liability for damage to clothing, accessories or other items brought along, unless there is intent or gross negligence.

6. CONDUCT & HOUSE RULES

Please follow the safety and usage instructions as well as the instructions of the staff. The operator exercises absolute housekeeping authority and may deny guests access or use at any time, especially in the following cases:

• improper use or damage
• deliberate pollution
• Noise, disturbance or nuisance to other guests
• Bringing and consuming alcohol, drugs or food/drinks

In case of violations, there is no right to a refund.

7. HYGIENE & CLEANING

We recommend arriving freshly showered and wearing clean clothes. In the event of deliberate or significant soiling, cleaning fees (starting at €49 and up to €89) and repair costs (at least €150) may be charged. We reserve the right to make further claims for damages.

8. SMART TVS & CONTENT

The smart TVs are used exclusively to display internal company content (e.g., introductory videos, safety instructions). Private use (streaming, logging into personal accounts) is not part of the service. Should guests nevertheless use accounts, they are responsible for logging out and ensuring data security.

9. BOOKING, REBOOKING & CANCELLATION

• Rebooking or cancellation is possible up to 24 hours before the appointment ; a non-refundable voucher will be issued (valid for 3 years). Refunds are not possible.
• No rebooking or refunds are possible less than 24 hours before the appointment.
• There is no statutory right of withdrawal according to Section 312g Paragraph 2 No. 9 of the German Civil Code (BGB).

The operator reserves the right to cancel bookings for good cause (e.g., security risks, technical defects). In this case, a voucher will be issued.

10. FORCE MAJEURE & TECHNICAL FAILURES

In the event of force majeure, official orders, or technical defects, no refunds are available. The operator will, at its discretion, either rebook the reservation or issue a voucher.

11. BOOKING FOR THIRD PARTIES

Bookings made on behalf of third parties are only permitted if all parties involved have previously read these terms and conditions. The booking guest is liable for their conduct.

12. ITEMS BROUGHT WITH YOU

The operator assumes no liability for loss, theft or damage to items brought along (e.g. valuables, mobile phones, clothing), except in cases of intent or gross negligence.

13. DATA PROTECTION & VIDEO SURVEILLANCE

When making a booking, personal data is processed solely for the purpose of processing your booking. Details can be found in our privacy policy.

The entrance area may be video monitored for security reasons (Article 6 (1) (f) GDPR). Recordings will not be shared with third parties and will be deleted in accordance with legal requirements.

14. LANGUAGE & TRANSLATIONS

The Terms of Use are available only in German. Guests who do not speak the language must obtain a translation themselves.

15. LAW & JURISDICTION

German law applies. The place of jurisdiction, to the extent permitted by law, is the registered office of the operator.

16. NO AVAILABILITY GUARANTEE

There is no guarantee that the lounge, individual functional areas, or specific equipment (e.g., a specific model of massage chair) will be available at all times. In the event of technical failures or short-term restrictions, no refunds are available. In such cases, the operator will, at its discretion, rebook or issue a voucher.

17. PREDICTMENT OF THE WRITTEN VERSION

Only the written version of these Terms of Use applies.

Verbal agreements or promises – even those made by staff – are non-binding.

18. CONSUMER DISPUTE RESOLUTION (Section 36 VSBG)

NAIPO (Alsterwell GmbH) is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

19. SEVERABILITY CLAUSE

Should any provision be invalid, the validity of the remaining provisions shall remain unaffected.

Important NOTE:

Use of the lounge and all facilities is entirely at your own risk . By booking and/or entering the lounge, you accept all terms and conditions as legally binding.

Use is entirely at your own risk.

For more information, see our privacy policy and our terms of use .