NAIPO Relax Lounge Classic Massage - 60 minutes - Full body massage

Note: We strongly recommend reading our short online guide on how to use the lounge beforehand: naipo.de/pages/naipo-relax-lounge-guide .
This guide will help you make the most of your time in the lounge and maximize your user experience. Please forward this link to any other users if you have any questions.

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IMPORTANT: Terms of Use & Disclaimer

Important NOTE:

By entering the lounge, using a NAIPO chair, or booking through our website, you agree to be bound by the following terms of use.

1. General information on use

Our massage chairs use AI-supported sensors to automatically adjust the massage functions. Body-related information (e.g., sitting position, height) is only processed temporarily during use—it is not stored or shared.

The application is intended solely for general well-being and does not constitute a medical or therapeutic measure. It is used at your own risk.

NAIPO makes no representations or guarantees regarding individual effects or subjectively expected results. Subjective perceptions or sensations (e.g., "the massage was too strong") do not constitute grounds for claims. Use does not replace medical advice. A plausibility check of individual suitability is not performed.

2. Health information

Persons with health restrictions are expressly advised to seek medical advice before use, especially in the case of:

Cardiovascular diseases

pregnancy

implanted medical devices (e.g. pacemakers, neurostimulators)

fresh operations

acute back or disc problems

neurological diseases or nerve irritations

In the event of health problems during or after use, no medical care will be provided on-site. Liability for failure to provide assistance is excluded unless caused by gross negligence or willful intent on the part of NAIPO.

3. Responsibility and behavior

Please follow all safety and usage instructions on site. Use is solely for its intended purpose and at your own risk.

The following behavior is prohibited:

improper or inappropriate use of the equipment

deliberate pollution or damage

Disturbance, noise or nuisance to other guests

Bringing and consuming alcohol, narcotics or food

unauthorized accompanying persons

For hygiene reasons, bringing your own food and drinks is not permitted. The operator exercises house rules and may exclude guests from entry or further use in the event of violations. In this case, no refund is available.

The booking guest is fully liable for any damage or violations of rules caused by third parties.

4. Hygiene & Cleaning

For an optimal relaxation experience, we recommend that you arrive freshly showered and in clean, comfortable clothing.

In the event of deliberate or significant contamination (e.g., spilled drinks, bodily fluids, etc.), we reserve the right to charge the following fees:

Cleaning fee: from 49 €, up to 89 € depending on the effort

Repair or restoration costs: at least €150

Further claims for damages remain reserved

5. Using Smart TVs

The smart TVs installed in our Relax Lounges are used exclusively to display internal company content (e.g., introductory videos, safety instructions, product information).

Use for private or entertainment purposes – in particular registration with streaming services (Netflix, Prime Video, YouTube, etc.) – is not part of the offer.

Should guests nevertheless be able to access the facility technically, the following applies:

Use is solely at your own risk

NAIPO is not liable for data loss, misuse or unintentional storage of login data

Guests must log out of accounts independently and not store any sensitive data

There is no technical or medical monitoring of use.

6. Booking, Cancellation & Rebooking

Rebooking or cancellation is possible up to 24 hours before the booked appointment. In case of cancellation, a non-refundable voucher for the full booking value will be issued. This voucher is valid for three years from December 31 of the year of issue.

Rebooking or refunds are no longer possible 24 hours before the appointment.

According to Section 312g, Paragraph 2, No. 9 of the German Civil Code (BGB), there is no statutory right of withdrawal. By booking, you expressly confirm that you waive any right of withdrawal.

7. Force majeure & technical failures

In the event of force majeure, official orders, technical defects, short-term business closures or other circumstances beyond NAIPO's control, there is no right to reimbursement.

In these cases, a rebooking or issue of a voucher will be made.

8. Booking for third parties

Bookings made on behalf of third parties are only permitted if all parties involved have previously read these terms and conditions. The booking guest is responsible for ensuring compliance with all regulations by these parties.

9. Language & Translation

The terms of use are available exclusively in German.

Guests who do not speak the language are required to obtain a translation themselves. In this case, use is at their own risk.

10. Priority of the written version

Only the written version of these Terms of Use applies.

Verbal agreements or promises – even those made by staff – are non-binding.

11. Consumer dispute resolution (Section 36 VSBG)

NAIPO is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Severability Clause

Should any provision of these Terms of Use be invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.

Instead of the ineffective provision, a provision shall apply that comes closest to the economic purpose.

13. Consent & Assumption of Risk

By booking and/or entering the lounge, you accept all of the above-mentioned information as legally binding.

14. House rules

The operator exercises unrestricted house rules. Guests may be denied access to or further use of the Relax Lounge at any time without giving reasons – particularly in the event of violations of these terms of use, inappropriate behavior, or to ensure safety. In these cases, no refund is available.

15. No availability guarantee

There is no guarantee that the lounge, individual functional areas, or specific equipment (e.g., a specific model of massage chair) will be available at all times. In the event of technical failures or short-term restrictions, no refunds are available. In such cases, the operator will, at its discretion, rebook or issue a voucher.

16. Items brought along / Liability

The operator assumes no liability for loss, theft, or damage to items brought onto the premises—especially valuables, mobile phones, or clothing—unless the damage was caused intentionally or through gross negligence by NAIPO or its staff. Guests are responsible for their own personal belongings.

17. Video surveillance

To ensure security and protect against misuse, the entrance area may be video monitored. Data processing is carried out in accordance with Art. 6 (1) (f) GDPR (legitimate interest). A corresponding notice is posted in the entrance area. Recordings will not be shared with third parties and will be deleted in accordance with legal requirements.

Use is entirely at your own risk.

For more information, see our privacy policy and our terms of use .